Shipping Policy for Urbrica

Thank you for choosing Urbrica. Please review our shipping policy outlined below to understand how we handle orders and delivery times.

1. Order Processing Time:

  • Orders are typically processed within 1 to 2 business days after payment confirmation.
  • During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during these times.

2. Shipping Methods:

a. Free Shipping:

  • Cost: Free
  • Estimated Time of Arrival (ETA): (5 to 10 days)
  • Description: We ship to the USA, UK, Australia, and Canada. Please note that delivery times may vary based on your location and other factors.

b. Expedited Shipping:

  • Cost: 80
  • Estimated Time of Arrival (ETA): (3 to 5 days)
  • Description: For faster delivery, we offer expedited shipping with equipment to unload the lift car. This service ensures a quicker delivery time compared to standard shipping.

3. Tracking Your Order:

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online.

4. Shipping Delays:

While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may affect the delivery schedule. We appreciate your understanding and patience in such cases.

5. Shipping Issues:

If you encounter any issues with your shipment, such as damaged or lost items, please contact us immediately so we can assist you. Our customer service team is here to help resolve any problems that may arise.

6. Delivery Attempts:

  • If a delivery attempt is unsuccessful, the carrier may leave a delivery notification or attempt delivery on another day.
  • It is the customer’s responsibility to ensure that someone is available to receive the package at the shipping address provided.

7. Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact us at contact@urbrica.bike. We are here to assist you with any inquiries you may have.